Return and Refund Policy
Overview
At Katchy Print, we are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Timeframe
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Non-returnable Items
Several types of goods are exempt from being returned:
- Custom or personalized items
- Digital products
- Downloadable software products
- Health and personal care items
Process for Returning Items
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Contact Us: Before returning any item, please contact our customer service team at customercare.katchyprint@gmail.com with your order number and details about the product you would like to return.
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Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Return Address: Our customer service team will provide you with the address to send your returned item.